Solve the most common technical problems

Find solutions to the most common technical problems

You will find  here the most common technical problems and how to to solve them.

If you encounter any other difficulties, or if the solution proposed didn’t work: open a ticket in the ENT giving maximum details and screenshots.

We will reply as soon as possible.

Capture d'écran - vider le cache et les cookies

Clearing the cache and cookies in a browser

Cache and cookies can be useful to improve your user experience, but they can also interfere with your access to some websites.

Zotero and online resources

Zotero and online resources

Problems related to automatic pdf downloading and forced "EZ proxy"

file missing:docs/suspend

Message "File missing : docs/suspend" or "docs/logup"

2 different technical problems: temporary suspension of account following a massive download, or access problem

"Service temporarily unavailable"

"Service temporarily unavailable"

Problems caused by a micro-cut in access: in most cases, all you have to do is try again a few seconds later.

Institution choice

My home institution is registered by default (and it's not the right one)

This setting may have been stored on your computer by default. No problem if it's the Université de Rennes 1 that's been selected, but if it's another institution, you're stuck!

Copie d'écran - Privilèges manquants

Missing privileges

This message is displayed when a member of one institution tries to connect to the IdP of another institution.

logos ad blocks

Blank page and ad blocker

A problem may be caused by activating an advertising or tracking blocker in your browser

"Votre session a expiré" [Your session has timed out]

The search engine has been left inactive for too long due to a time-out.

Oops-no-access-configured

Oops! No access configured

Ez proxy ("passerelle") configuration problem to be correct

Library Access does not triggered

Library Access does not triggered

The extension is well installed but it does not triggered. What can I do ?

You are looking for hints and tips to simplify your consultation of online resources and to facilitate full-text articles access? If so, check out the page  Optimize your online documentation search  instead.