You will find here the most common technical problems and how to to solve them.
If you encounter any other difficulties, or if the solution proposed didn’t work: open a ticket in the ENT giving maximum details and screenshots.
We will reply as soon as possible.
Clearing the cache and cookies in a browser
Cache and cookies can be useful to improve your user experience, but they can also interfere with your access to some websites.
Message "File missing : docs/suspend" or "docs/logup"
2 different technical problems: temporary suspension of account following a massive download, or access problem
"Service temporarily unavailable"
Problems caused by a micro-cut in access: in most cases, all you have to do is try again a few seconds later.
My home institution is registered by default (and it's not the right one)
This setting may have been stored on your computer by default. No problem if it's the Université de Rennes 1 that's been selected, but if it's another institution, you're stuck!
This message is displayed when a member of one institution tries to connect to the IdP of another institution.
Blank page and ad blocker
A problem may be caused by activating an advertising or tracking blocker in your browser
"Votre session a expiré" [Your session has timed out]
The search engine has been left inactive for too long due to a time-out.